links for 2009-08-04

  • Where Smart Buyers & Sellers Connect
  • CSS pseudo-classes are used to add special effects to some selectors.
  • About this talk Too much of the world lacks access to clean drinking water. Engineer Michael Pritchard did something about it — inventing the portable Lifesaver filter, which can make the most revolting water drinkable in seconds. An amazing demo from TEDGlobal 2009. About Michael Pritchard With cutting-edge nanotech, Michael Pritchard's Lifesaver water-purification bottle could revolutionize water-delivery systems in disaster-stricken areas around the globe. Full bio and more links
  • I recently had an opportunity to experience excellent customer service from the opposite side of the coin (as a customer). Since we don’t always take time to reflect on experiences we have in our personal lives and how it might translate into business, I thought it would make a valuable lesson to provide some insight into the client’s perspective. As a bit of a change from my normal posts, here is an outline of my experience and what made the provider so successful in my mind. To give you some background, we recently received news of a serious diagnosis for my soon-to-be-born son. We’ve been facing a tremendous amount of uncertainty, desperation for answers and fear of the unknown while we were undergoing a series of exhaustive tests at the Children’s Hospital of Philadelphia (CHOP). Here is what CHOP did to make them a top contender on my list of organizations providing excellent customer service.
  • ]]>