Tag Archives: Customer Service

Link: Transform Your Customer Experience – Webinar | Persado – Cognitive Content Platform

Transform Your Customer Experience – Webinar | Persado – Cognitive Content Platform In this recorded webinar, guest Forrester analyst Anjali Lai reveals just how strong the link is between emotion and customer loyalty, the basic rules that govern consumers’ emotional … Continue reading

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Link: Domain registrar auto-enrolls customers into $1,850 security service (updated) | Ars Technica

Domain registrar auto-enrolls customers into $1,850 security service (updated) | Ars Technica A software developer who willingly pays about $80 a year for the registration of two domains was unwillingly “opted in” to another charge of $1,850, and it seems … Continue reading

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Link: Why Do CRM? Maintaining Customers vs. Attracting New Customers | MoreBusiness.com

Why Do CRM? Maintaining Customers vs. Attracting New Customers | MoreBusiness.com Grace Butland asks the question bedeviling large corporations and newspaper carriers alike: "Do you direct more of your marketing time and money toward attracting new customers, or keeping the … Continue reading

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Link: 18 Customer Facts Marketers Can’t Ignore

18 Customer Facts Marketers Can’t Ignore The Ritz – Carlton brand was built on world-class customer service. Its motto, ‘We are Ladies and Gentlemen Serving Ladies and Gentlemen’ is brought to life each day and has powered one of the … Continue reading

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Link: Keeping Customers Satisfied, CDFS-1301-95

Keeping Customers Satisfied, CDFS-1301-95 Customers are the primary reason for being in business. They are the lifeline of any business, and it is important to keep patrons by avoiding or minimizing customer dissatisfaction. How much is a good customer worth? … Continue reading

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