links for 2009-09-03

  • Editorial Reviews From Publishers Weekly: If youve ever been mildly frustrated, extremely irritated or driven just plain mad by automated customer service lines, rude telephone service representatives or agents who cant speak intelligible English, this book is for you. Yellin (Our Mothers War) dives into the often dysfunctional world of customer service, exploring the multimillion-dollar industry from various points of view, interviewing exasperated consumers, displeased CEOs and infuriated customer service reps themselves. She includes transcripts of agonizing telephone exchanges, such as one where an AOL rep tries to thwart a customers cancellation of his account, blog excerpts from reps who feel abused and as if they are being treated as machines and countless stories from irritated and confused managers.
  • It’s funny how we began this summer talking about Star Trek, and we’re still talking about Trek. Seems like most people will agree, the JJ Abrams reboot was the film of the summer. Paramount Pictures has decided to re-release Star Trek in 85 IMAX screenings beginning this Friday.

    A film usually plays in IMAX theatres for a month (four weeks), but Trek only had a two week run in most IMAX locations, as Night at the Museum: Battle of the Smithsonian replaced the film in nationwide giant screens soon after the May 8th release. IMAX up-conversions of Transformers: Revenge of the Fallen and Harry Potter and the Half-Blood Prince have occupied the theaters since with consecutive runs.

    Some theaters have kept a couple Trek screenings throughout the Summer, but now almost everyone will have a chance to see the film on the giant screen one-last-time. Check out a full theater listing after the jump, thanks to TrekMovie.

  • Network Solutions® helps small businesses start and market their businesses on the Web. Vital to their success are “Web Professionals”—Web developers and designers. In recent years, this key customer group had been moving away from Network Solutions, choosing instead cheaper competitors like GoDaddy® and Bluehost®. By creating a private online community of 300 Web Professionals, Network Solutions rebuilt its relationship with this important target segment by understanding and listening to their needs and challenges.

    This private community was (and continues to be) instrumental in the development of LinkTogether.com, a public community that serves as an “online destination” for these professionals to find the tools and resources to build their businesses. Collaborating with like minded members, the community had input on every aspect of LinkTogether.com—from the features, to the tools, to the design and promotion of the site.

  • Network Solutions® helps small businesses start and market their businesses on the Web. While it began as the original domain registrar, today Network Solutions offers a full range of web-related services. In addition to domain name registration, it offers website design and hosting, e-commerce solutions, online security products, and search engine marketing and optimization.

    Vital to its success are “Web Professionals”—web developers and designers. This key customer group has been moving away from using Network Solutions in recent years, and instead choosing cheaper competitors like Go Daddy® and Bluehost®. By creating a private online community of 300 Web Professionals, Network Solutions rebuilt its relationship with this important target segment by understanding and listening to their needs and challenges.

  • This is the first post in a series covering Landing Page tips to help you improve the performance of your campaign or website Landing Pages. Follow these tips, and see your Landing Pages generate more leads, orders and sales.
  • Welcome to Thank You Mario, the animated Super Mario Brothers text screen generator. Fill out the form and click Generate » to make your own animated image. It will look like this:

    After you generate the picture, there are easy, one-click links to save it to your computer, Flickr, or ImageShack.

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